AUTOPARTS STORNOWAY LTD Information

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Carpartfactors offers a wide range in car accessories including interior and exterior car accessories.

Meguiars,Autoglym,Holts,Thule,Sealey,Carpoint,Wolfrace and Rimstock alloys, Stearing Wheels, Racing car seats, Wiring Harness,Stalk adapters, Car audio from Alpine,Kenwood,Sony,Panasonic and Pioneer
All our prices include VAT.....The price you see is the price you pay we have no minimum order value. We accept PAYPAL and Credit and Debit cards in our online secure payment area and your orders will be sent by Royal Mail

About Us Carpartfactors are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
AUTOPARTS STORNOWAY LTD
ISLAND ROAD, STORNOWAY, ISLE OF LEWIS.
HS1 2RD
UK
Phone:
Fax:
Email: SALES@CARPARTFACTORS.COM

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard . We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All of our products are delivered 3 - 5 working days to addresses in uk.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 - 5 business days .

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security Our Checkout is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details or any other personal information.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with manufactures guarantee.>

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01851 706939 or fax us on 01851 705541 or write to us at Autoparts Stornoway Ltd, Island Road, Stornoway, Isle of Lewis. HS1 2RD.

Privacy Policy Carpartfactors do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Dead on Arrival (DOA) Products - Faulty within 30 days
When you receive an item that won't function, it may be that you are not sure whether the product is faulty, incompatible, or simply that you just haven't mastered how to use it yet. In these cases, the manufacturer of the product will be able to advise accordingly and may either get it configured, replace it directly, or refer you back to Autoparts with a reference.

If we sell you an item and the particular unit we deliver is faulty, you are legally entitled to a full refund or replacement but you must report it to us within 28 days of receipt. Return the item to us intact using the returns procedure with all packaging, manuals, accessories etc. Items reported faulty outside of 28 days will be subject to manufacturer's warranty arrangements which may entail a repair being performed.

In some instances, we may ask you to contact the manufacturer directly in order to confirm there is a physical fault as we have found that some faults are actually configuration or compatibility issues. This in no way affects your statutory rights and is simply something we may ask our customers to perform in order to speed up the DOA process.

After one month of ownership the legal right to a free replacement or refund ends, and instead the fault is repaired under warranty. Autoparts does not carry out repairs. In fact we send them to the manufacturer for repair.

When we accept return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. Due to the process and logistics involved, it may take 4-6 weeks for an item to be received by Autoparts, sent for repair, returned to Autoparts, then subsequently returned back to you.

Un-Wanted Goods
Goods are not supplied on a trial basis, please check compatibility prior to purchase. If within 30 days of purchase, but BEFORE opening the product, you decide that the product is unsuitable please contact us to arrange a returns number and we will refund the item on receipt of the goods. It is the customers responsibility to ensure that goods are returned suitably packaged, using a method whereby proof of delivery can be obtained where necessary (see above for recommendations). The original delivery charge will not be refunded against non-faulty goods returned under the 30-day money back guarantee. Returns not complying with these terms will be refused.

In these cases you must return goods by your own method, e.g. Royal Mail or your own choice of carrier, please follow the steps below:
Before returning any item(s) to Autoparts Stornoway Ltd please ensure you have:

1. Enclosed all accessories unless informed otherwise.
2. Use all packaging that was originally supplied.
3. Ensure our full address is clearly displayed
4. Do NOT write directly on the box/packaging with pen/ink.
5. All returns should be enclosed in a suitable carton (not just the factory box).
6. Securely seal the packaging using similar method to the original delivery.

We very strongly advise you to use a method that has a record of you sending it and requires that we have to sign for it. Failure to follow this may result in your goods being 'lost' before they reach us. Following these steps will help ensure the products arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.

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